Privacy Policy –

Move Well Chiropractic

Last updated: 20th November 2025

1. Introduction

This Privacy Policy explains how Move Well Chiropractic, a sole-practitioner chiropractic clinic in the United Kingdom, collects, uses, stores, and protects your personal information both through this website and during in-clinic visits.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact:

Data Controller: Jodie Black
Clinic Name: Move Well Chiropractic
Address: Studio Air Pilates and Aerial Art, 102 Rivermead Drive, Swindon, SN5 7EX
Email: movewellchiropractic@outlook.com
Telephone: 07873858930

2. What Information We Collect

A. Website Visitors

We may collect:

Contact form submissions (name, email, phone number, message).
Appointment booking details.
IP address, browser information, and website usage data via cookies/analytics (if used).
Any information you provide voluntarily.

B. Patients Attending the Clinic

We collect:

Full name, address, date of birth.
Contact details (phone number, email).
Medical history, lifestyle information, and relevant health details.
GP details.
Treatment notes and clinical records.
Payment information (no payment card data is stored).
Insurance or third-party funding details (if applicable).
Emergency contact details.

This information is essential to provide safe and effective chiropractic care.

3. Legal Basis for Processing

We process your information under the following legal bases:

Consent – for contacting you, marketing (if opted in), or collecting optional website information.
Contract – to arrange appointments and deliver treatment.
Legal obligation – to maintain accurate clinical records required under professional regulation.
Vital interests – in rare cases where emergency medical information is needed.
Legitimate interests – for clinic administration, business operations, and website analytics.

4. How We Use Your Information

We use your information to:

Provide chiropractic assessment and treatment.
Contact you regarding appointments and follow-ups.
Keep accurate clinical and administrative records.
Process payments and insurance claims.
Improve website performance and user experience.
Comply with regulatory requirements from professional bodies (e.g., GCC).

We do NOT sell or share your data for marketing purposes.

5. Sharing Your Information

Your information may be shared with:

Your GP or healthcare provider, but only with your consent or if necessary for your safety.
Insurance companies or third-party funders, if relevant to your treatment.
Regulators if legally required (e.g., General Chiropractic Council).
Service providers such as:
- Clinic software/booking systems
- Email or cloud storage providers
  These providers act under strict data processing agreements.

We do not share your information outside the UK unless adequate protection is in place.

6. Data Storage and Security

We store your data securely using encrypted digital systems and/or locked physical files.

To protect your information, we use:

Secure clinic management software.
Password-protected devices.
Encrypted data storage.
Locked filing cabinets.
Restricted access only to the Data Controller.

7. Data Retention

Clinical records must legally be kept for:

8 years from the last treatment date for adults.
Until the patient is 25 (or 26 if aged 17 at last treatment) for children.
Financial/transaction records: 6 years for tax purposes.

Website enquiry information is kept for no longer than 12 months unless it relates to ongoing treatment.

8. Your Rights Under UK GDPR

You have the right to:

Access your data.
Request corrections.
Request deletion (where legally possible).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (this does not affect past processing).
Lodge a complaint with the Information Commissioner’s Office (ICO).

ICO contact: www.ico.org.uk

To exercise any rights, contact us using the information in Section 1.

9. Cookies and Website Analytics

We may use cookies to improve website functionality and analyse visitor behaviour.
You can manage your cookie preferences through your browser settings.

10. Marketing Communications

We may contact you about clinic updates or services only if you provide explicit consent.
You can opt out at any time by emailing us or clicking “unsubscribe” where applicable.

11. Changes to This Policy

This policy may be updated periodically to reflect legal or operational changes.
The latest version will always be available on our website.